Terms & Conditions, Delivery Terms

OUR CONTRACT

Your order is an offer to Artefactum Gallery to buy the product(s) in your order. When you place an order to purchase a product from Artefactum Gallery, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Receipt Confirmation E-mail”). The Order Receipt Confirmation E-mail is an acknowledgment that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we ship the product to you and send an e-mail confirmation to you that we’ve shipped the product to you (the “Shipping Confirmation E-mail”). If your order is shipped in more than one package, you may receive a separate Shipping Confirmation E-mail for each package, and each Shipping Confirmation E-mail and corresponding shipment will conclude a separate contract of sale between us for the product(s) specified in that Shipping Confirmation E-mail. You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Shipping Confirmation E-mail if an electronic invoice is available.

Return & Refund Policy

This policy applies to orders shipped within the United Arab Emirates.

At Artefactum Gallery, we take pride in the quality and uniqueness of our items. In accordance with our policy available here, we accept returns only for defective products. Returns must be requested within 15 days of receiving your item.

To be eligible, the item must be:

In the same condition as received — unused, unworn, with tags, and in its original packaging

Accompanied by the receipt or proof of purchase

To start a return, contact us at artefactumdxb@gmail.com. If approved, we will send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Please inspect your order upon delivery and notify us immediately if an item is defective, damaged, or incorrect so we can make it right.

We do not accept exchanges. If you’d like a different item, please return the defective one (if eligible), and place a new order separately.

Non-returnable items include:

Custom or personalized items

Sale items

Gift cards

Refunds:
Once we receive and inspect the returned item, we will inform you of the outcome. If your return is approved, a refund will be issued to your original payment method within 3 to 5 business days. Please note that additional processing time may be required by your bank or payment provider.

This policy is governed by the laws of the Dubai International Financial Centre (DIFC). Disputes will be handled in accordance with the jurisdiction of the DIFC courts.

AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our Website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

All content included in or made available through any Artefactum Gallery, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Artefactum Gallery L.L.C. or its content suppliers and is protected by local and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through any Artefactum Service is the exclusive property of Amazon and is protected by local and international copyright and database rights laws.
You may not extract and/or re-utilize parts of the content of any Artefactum Service without our express written consent. In particular, you may not utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of the content of any Artefactum Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Artefactum Service (e.g. our prices and product listings) without our express written consent.

APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Dubai International Finance Center (“DIFC”). If any dispute, claim, difference or controversy arising out of, relating to or having any connection with these conditions, including as it may relate in any way to your use of any Artefactum Gallery Service, or to any products or services sold or distributed by Artefactum Gallery or through Artefactum Gallery , or the existence, validity, interpretation, performance, breach or termination and/or any dispute relating to any non-contractual obligations arising out of or in connection with them (for the purpose of this section, a “Dispute”) qualifies for determination through the DIFC Small Claims Tribunal (“SCT”), then the SCT shall have exclusive jurisdiction to settle any such Dispute. For Disputes that do not qualify for determination through the SCT, the courts of the DIFC shall have exclusive jurisdiction to settle such Dispute and each party submits to the exclusive jurisdiction of the courts of the DIFC. For the purposes of this section, you waive any objection to either the courts of the DIFC or the SCT, as applicable, on the grounds that either of them is an inconvenient or inappropriate forum to settle any Dispute.